The Electronic Gift Vouchers is issued by Croma, Infiniti Retail Ltd (the Company).
The Electronic Gift Vouchers can be redeemed on www.croma.com and at Croma Stores.
The validity period on the Gift Vouchers is for 365 days from the date of its issuance or depends on the condition of the purchase.
The Electronic Gift Voucher needs to be activated by the Recipient as the OTP will be generated against his account details.
It needs to be activated by sending SMS in the following format: GCACT<SPACE><16 Digit CARD NUMBER><SPACE><6 Digit Pin No> to 7200666000 by the Recipient.
Should your purchase value exceed the value of the Electronic Gift Vouchers, the differential amount of such purchase should be paid using the other modes of payment available on the website.
No refund, replacement or cash back would be considered against the Electronic Gift Vouchers.
This Voucher should be treated like cash. Electronic Gift Vouchers can't be replaced or duplicated, if lost or stolen.
Once Electronic Gift Vouchers are issued, the company will not entertain any request from anybody for its cancellation.
For any queries, balance check and date of expiry please contact any Croma store / check balance on www.croma.com or contact our Croma care at 7207666000
In case of Returns/cancellations of the redemption done via EGV, the refund of the same will be done to the effect of the value of contribution of the EGV to the sale. The balance will be done via the contribution of the other respective payment mode to the sale. In the case of multiple products being purchased and a combination of the EGV and any other mode of payment being used to complete the transaction, the individual products being sold, will get the assignment of the value of the EGV and any other mode of payment being used based on the tender percentage contribution in total order value. The refund will happen in the same percentage split as per the original tender used.
The Electronic Gift Vouchers can be used multiple times.
The Electronic Gift Vouchers cannot be reloaded.
Redemption of Electronic Gift Vouchers by its bearer shall be valid discharge of the company's liabilities in respect of Electronic Gift Vouchers.
Any dispute needs to be referred to the Company and the decision of the company shall be final.
The Electronic Gift Vouchers is subject to applicable laws. The company and Electronic Gift Vouchers holder shall comply with all applicable laws promulgated by any statutory / judicial / competent authority from time to time in this regards.
Any dispute relating to the Electronic Gift Vouchers shall be subject to the exclusive jurisdiction of courts at Mumbai.
Infiniti Retail Ltd shall be entitled to amend these terms and conditions from time to time. Any change in these terms and conditions can be viewed on our Website and/or at any of the Croma stores.
E-Gift Cards are normally delivered instantly. But sometimes due to system issues, the delivery can be delayed up-to 24 - 48 hours.
No returns and no refunds on gift cards, e-gift cards and gift vouchers shipped by woohoo.in. Please check the refund policy at http://www.woohoo.in/faq for further details

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