ITC Hotels Gift Voucher

travel

7% OFF

Online & OfflineUsable online and in stores

Partial RedemptionRedeem balance in parts

Multiple CardsUse multiple cards together

OffersCan be combined with offers

Customize Your Gift Card

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Allowed range: ₹1,000 - ₹10,000

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*Gift cards are non-refundable and cannot be exchanged for cash.

How to Redeem Terms & Conditions

How to Redeem at Offline Stores

Visit Nearby Store

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Pay at Counter

To register and activate your ITC Hotels Gift Card, please log into the self-serve application https://bit.ly/itcclaim. You can also send a SMS from your mobile phone as follows: ACT<space>16-Digit Card Number<space>6 Digit Pin<space>FirstName<space>LastName to 75069 98660.
The Gift Card may be redeemed at participating Hotels by providing the 16-digit card number and the OTP at the time of redemption. The Gift Card must be activated to avail redemption.

ITC Hotels Gift Card is issued by Pine Labs Limited (formerly known as Pine Labs Private Limited).
To register and activate your ITC Hotels Gift Card, please log into the self-serve application https://bit.ly/itcclaim. You can also send a SMS from your mobile phone as follows: ACT<space>16-Digit Card Number<space>6 Digit Pin<space>FirstName<space>LastName to 75069 98660. The sending of the said message to the designated mobile number and receipt of due acknowledgement thereto, shall constitute registration of the User.
Requests for blocking of Gift Cards only from users who have registered in accordance with the terms of Gift Card mentioned below shall be considered.
The Gift Card may be redeemed at participating Hotels by providing the 16-digit card number and the OTP at the time of redemption. The Gift Card must be activated to avail redemption
Gift Card may be used only at participating ITC’s Hotels Group in India.
All Gift Cards issued shall have a validity period of 1 (one) year from the date of issuance of cards.
Cash-out or funds transfer shall not be permitted for this Gift Card. However, the funds may be transferred ‘back to source account’ (account from where Gift Card was loaded) after receiving consent of the Gift Card holder.
This Gift Card is cash equivalent. Pine Labs, ITC or their affiliates are not responsible if this Gift Card is lost, stolen or used without permission.
In case the customer approaches Pine Labs for refund of any amount, at any time after the expiry date of the Gift Card, then the same shall be paid to the customer in their bank.
Reloading is not applicable in case of this Gift Card.
Any dispute shall be referred to Pine Labs and the decision of Pine Labs shall be final.
Subject to the foregoing, these terms and conditions shall be subject to the jurisdiction of courts at Gurugram, India.
Pine Labs & ITC reserve the entitlement to amend these terms and conditions from time to time. Any change in these terms and conditions can be viewed on the website https://itchotels.woohoo.in/.
No fees or charges apply to Gift Cards.
The cardholder may request for the revalidation of the expired gift card. Upon receipt of such request the gift card may be revalidated after due verification and maybe subject to additional terms and conditions. Please refer the Customer Grievance policy for dispute resolution, unauthorized transactions and liability related aspects at https://www.Pine Labs.com/grievance-policy/
The card is valid for spends towards stays (room and incidental charges), food & beverages, home deliveries and takeaways, spa services (for resident guests only), Fabelle boutiques, Sleeep Boutique and applicable taxes at any of the participating hotels. For home deliveries and takeaways, the Gift card number must be quoted to the F&B Manager at the time of placing the order.
The card is not valid for spends towards settling banquet charges, paid-outs like car transfers, spends at retail or any third-party service establishment at participating hotels, or any expenses of personal nature for which a pay-out is raised such as buying medicines, repairs of personal items etc.
The cards cannot be used to settle stays booked on/through
1. Corporate rates
2. Group rates
3. Online Travel Agents (OTAs)
4. Any discounted, contracted room rates or member rates
The card shall not be valid for withdrawal of cash or currency exchange.
Multiple transactions can be performed on gift card until the value of the card is exhausted.
Should the purchase value exceed the card value, the differential amount of such purchase shall have to be paid at the point of sale either in cash or through an accepted credit or debit card, at the time of making such purchase. International Cards won’t be accepted for making payments.
Club ITC Green Points shall not be awarded for transaction settled using Gift Cards. However, for transactions settled with a combination of Gift Card and any other eligible payment mode the Club ITC Green Points may be awarded for the differential amount being settled through the alternate payment mode.
Handling refunds: A. Refunds in case of failed / returned / rejected / cancelled transactions shall be provided to the respective Gift Card within 14 working days, to the extent that payment was made initially by debit to the Gift Card. B. Refunds in case of failed / returned / rejected / cancelled transactions using any other payment instrument shall be credited back to the payment source.
The Gift Card can be purchased for a minimum value of ₹1,000 and maximum value of ₹10,000 per transaction.
The Gift Card will be delivered to the recipient’s email address as entered in the form on the same day unless the delivery is scheduled for a particular day.
For any queries, balance check and date of expiry please visit https://itchotels.woohoo.in/CheckBalance and input the Card Number in the ‘Check Balance’ section.
In case of theft, kindly report the same to Pine Labs at gcsupport.woohoo@pinelabs.com. Upon verification of the identity of the guest, the card shall be blocked and a fresh card shall be reissued. The card is a cash equivalent bearer card. Pine Labs, ITC and their affiliates shall not be responsible for lost or stolen cards and any misuse thereof. A reissued card shall have the balance validity of the original issued card, subject to any transactions that may have been made through the said Gift Card.
Redemption of the card by its bearer shall be valid discharge of Pine Labs and ITC's liabilities in respect of the card.
The card is subject to applicable laws. The card holder shall comply with all applicable laws promulgated by any statutory/judicial/competent authority from time to time in this regard.
By purchasing this gift voucher, you consent to sharing your PII (Name, Email ID, Telephone Number if available) with the issuer (PineLabs), as per the guidelines of PPI.
You can change the language for transaction alert via SMS notifications, please write to gcsupport.woohoo@pinelabs.com. You can choose to receive SMS in any of one language – Hindi, Telugu, Tamil, Kannada, Marathi, Bengali, Gujarati, Odia, Punjabi, Malayalam and Assamese. While sending the email, please mention the registered mobile against your gift card number and your preferred language option for getting these SMS.
Pine Labs will take up to 15 working days to update your SMS language preference. Please note, once your language preference is recorded for ITC Hotels Gift Card, all future transaction alert SMS will be sent on your mobile number in your preferred language.
For reservation requests please reach out to our Guest Contact Centre India: 1-800-419-6444 ; 1-800-102-2333 | Email: reservations@itchotels.com
For queries, email at customer.service@itchotels.com or reach us at: The Direct Marketing Cell, ITC Limited-Hotels Division, ITC Green Centre, 10, Institutional Area, Sector 32, Gurgaon-122001.
E-Gift Cards are normally delivered instantly. But sometimes due to system issues, the delivery can be delayed up-to 24 - 48 hours.
No returns and no refunds on gift vouchers, e-gift vouchers and gift vouchers shipped by woohoo.in. Please check the refund policy at http://www.woohoo.in/faq for further details.

List of Participating Hotels: Delhi/ NCR

Mumbai

Hyderabad

Kolkata

Bengaluru

Agra

Jaipur

Goa

Ahmedabad

Coimbatore

Vadodara

Amritsar

Ahmedabad

Port Blair

Guntur

Bhubaneswar

Chennai