At Offline Outlets:
- Customer comes to Pizza Hut outlet and expresses intent of using Gift Card as payment mode.
- Selects the products and shares gift card details with cashier.
- Cashier prepares invoice and selects gift card tender as payment mode.
- Cashier submits gift card details i.e., Card number, Card PIN and Amount in suggested field.
- On successful validation and post confirmation from the Customer, Cashier clicks redemption button and the gift card gets redeemed.
- On successful redemption, total invoice value will get adjusted by redeemed value.
- In case of the total invoice value goes higher than GC Redeemed value, customers are requested to opt for other mode of payment like credit / debit / wallet or cash for balance payment.
- On successful payment, bill gets closed.
At Online platforms (E-Commerce Portal / M-App):
- Customer adds products to cart and proceeds to checkout
- Selects Gift Card option on Checkout page
- The first 5 digits of gift card will be pre-selected in the field, customer needs to input the balance digits only
- Submit pin for validation post entering card details
- System validates card details and displays available amount to redeem
- Customer clicks on redemption button
- On successful redemption, total invoice value gets reduced by Gift Card redeemed value
- System displays balance amount (if any) to be paid by customers
- Customer pays the balance amount using another accepted mode of payment like Credit Card / Debit Card or wallet
- Customer completes the checkout process; transaction gets completed and order gets confirmed
